The "Sending" stage usually takes no more than 10 minutes. However, there can be delays. They may arise due to the following reasons:
- delays on the network side;
- delays on our the liquidity provider's side;
- temporary unavailability of the coin;
- long transaction validation times;
- other technical issues.
In the event that your exchange takes longer than 10-15 minutes to send, please contact our support team. We will carefully examine your case and provide you with details.
Comments
7 comments
Tnx
I tried to exchange btc to xmr and now its stuck "sending". None of these articles help and support team didn't help either
Hello sir, we are here to help!
If you have a support ticket ID, I may ask a team to speed it up!
Hy
go
I tried to exchange btc to xmr and now its stuck "sending". None of these articles help and support team didn't help either
Hi there!
Hope to find you well. Each case is unique and these articles cover about 70% of all typical scenarios. Of course, there are always other 30% where only a support agent may help
I am very sorry to hear that your experience with our support team was not helpful. If you provide me with a support ticket ID - I can review it and speed up a solution!
Regards,
Adam
Im still w8ing, how long can this take ? I'm in a kind of a hurry
#626131
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