In certain cases, our support team at ChangeNOW might ask you to submit proof of ownership of the XMR funds we received at our address for an exchange transaction.
To confirm your ownership of the funds you will need to provide us with a 'Spend Proof'. This is an XMR feature, that proves the authorship of a transaction. If you are already familiar with it, you may send it us right away. If not – kindly use our Guide attached to the article to create it.
Our support team always happy to help you at firstname.lastname@example.org.