If your exchange fails, the page will be updated to look like this:
There’s a variety of reasons why your exchange might have failed. Here are some of the common ones:
- Your deposit was below the minimum amount.
- The payout address or memo you provided was invalid.
- For fixed-rate exchanges: your deposit did not fit into the 20-minute window.
- One of the coins involved in the exchange was disabled.
- An internal error occurred.
For details, please contact our support team. We will be able to help you figure out the issue and decide on the next course of action.
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