All cryptocurrency purchases on ChangeNOW are processed in partnership with Simplex and Guardarian. There might be several reasons for a fiat order to get stuck or fail.
Here are a couple of things we would advise you to check as a first precaution:
- When creating a fiat order, you have specified an email address that you have access to;
- You have received a message from one of our providers Simplex or Guardarian, asking you for proof of identity;
- You have passed the verification procedure set up by our providers;
- Your bank did not decline the transfer of fiat currency to our providers (please refer to your bank for more information).
Learn more about creating a fiat order.
If you could pass our partners’ verification procedure and your funds were locked by your bank, but the order is still stuck after a long time or is displayed as not completed, please contact our customer support team for more info.
If the information on this page does not answer your question, please don’t hesitate to contact our support team (firstname.lastname@example.org). We are available 24\7!