I haven’t received a confirmation email (fiat)

When you create a fiat-to-crypto purchase order, an email is sent to you asking for proof of identity or card ownership.  This email has been sent to you by one of our third-party partner services, Simplex or Guardarian. You will need this email to proceed with your purchase.

If you are sure that you have not received a verification request, please kindly double-check your email inbox and spam folders. If you have had multiple emails from Simplex regarding verification, they might be grouped up. Please check if the latest verification email is not threaded to any previous communication from Simplex.

​Also, please kindly note that you can find those threads by using the search function in the inbox and searching for various keywords, such as:

• “Verification”
• “Simplex”
• “Guardarian”
  
• “Transak”
• Your payment ID (this is is the long string of letters and numbers sent you in the confirmation email)

If you cannot locate your email after taking the actions described above, please contact our support team.