This status signals that your exchange is currently being processed.
Normally, it takes around 10-15 minutes to process an exchange. However, depending on the blockchain and market conditions, it may take up to around an hour.
If your exchange stays as ‘Exchanging’ for longer than an hour, we suggest contacting our support team to receive more information.
If the information on this page does not answer your question, please don’t hesitate to contact our support team (firstname.lastname@example.org). We are available 24\7!