What is KYC?
Know Your Customer, alternatively known as know your client or simply KYC, is the process of a business verifying the identity of its clients and assessing their suitability, along with the potential risks of illegal intentions towards the business relationship. The term is also used to refer to the bank regulations and anti-money laundering regulations that govern these activities.
Why am I being asked to pass KYC?
Your exchange was marked as suspicious by our automated risk-control system. It takes many factors into account before stopping an exchange, which we cannot disclose to avoid potential scammers abusing the system.
If your exchange was stopped, it does not mean we consider your transaction fraudulent. We rely on this system to help us protect our clients and their funds from illegal activities, and we highly appreciate your cooperation.
What do I need to do?
- Contact us by mail at email@example.com.
- Follow the instructions provided by the support specialist.
Can I refuse to pass KYC?
In most cases, a refund will be possible but not always. It is better to check the possibility of a refund with our support team.
What are the benefits of passing KYC?
- We will be able to proceed with your exchange.
- You will not have to pass KYC again.
If your exchange is ever stopped after you’ve already passed KYC, please submit the hash of your payout or refund to our support team, and we will proceed ASAP.
Please consider obtaining an account at our Premium Lounge to ensure that you are never asked for additional verification.
If the information on this page does not answer your question, please don’t hesitate to contact our support team (firstname.lastname@example.org). We are available 24\7!