There are several options for contacting us. Pick whichever is more convenient for you:
- Create a ticket via our help center.
Enter your email address and enter the description of the question or issue you are facing. Additionally, you can specify an order ID in the provided ‘ID’ box.
- Send us an email directly to email@example.com with the topic of the question in the email subject and the description in its body.
- If your exchange has failed, use the form on the exchange status page.
Fill in your name, email, and whatever additional information you would like to specify.
Your exchange ID will be automatically submitted when you submit a request from this page, so there’s no need to add it to the message.
- Contact us in the live chat via the widget on the official website (the button is located in the lower right corner of the screen).
For the police: we are always happy to cooperate and provide the necessary information. Please contact us at firstname.lastname@example.org.
Usually, our team replies to your first message within 10 minutes and 20-30 minutes to all subsequent ones. Thank you for your patience!
If the information on this page does not answer your question, please don’t hesitate to contact our support team (email@example.com). We are available 24\7!