There are several options for contacting us. Pick whichever is more convenient for you:
Create a ticket via our helpcenter.
- Enter your email address and enter the description of the question or issue you are facing. Additionally, you can specify an order ID in the provided ‘ID’ box.
- Send us an email directly to support@changenow.io with the topic of the question in the email subject and the description in its body.
- If your exchange has failed, use the form on the exchange status page.
Fill in your name, email, and whatever additional information you would like to specify.
When you submit a request from this page, your exchange ID will be automatically submitted, so there’s no need to add it to the message.
Option 1:
Option 2:
Option 3:
If your order was selected for verification by our automated risk analysis system, our security team would be ready to help at security@changenow.io. You can write to us like you would submit a request to our customer support team via email.
What should I mention?
To speed up the dialogue, please consider including the following information in your first message:
- The exchange ID
- The transaction hash of your deposit (preferably as a link or in text format)
Note that due to security concerns our team will not be able to accept any attachments outside of images. Please submit all relevant information in text format or as JPG/PNG images.
Usually, our team replies to your first message within 10-15 minutes—and within 20-30 minutes to all the subsequent ones. Thank you for your patience!
If the information on this page does not answer your question, please don’t hesitate to contact our support team (support@changenow.io). We are available 24\7!
Comments
16 comments
Hi my order if feeling plaese
I have not received any response from support to my many emails nor to my chat request and still have not received my coins from exchange and that was yesterday..... can someone help??
Same deal. no response to the tickets, days ago. They rejected the exchange after my DOGECOIN were transferred to them. SO now I have no Ethereum or DOGECOIN. With no response, seems crooked.
hi why reponse take longtime
I have same problem.My exchange is rejected after my BTC were transferred.I not receive my STELLA in my blokchain
I have sent messages every day but have only gotten one response which I replied to and didn’t get any follow up.
I have not gotten response from up to now as well.
Yo tampoco he recibido el desbloqueo de mi intercambio ni tengo mi btc ni mis usdt.. tengo ya dos días así...
My recommendation to you all is to go on Reddit and DM them directly at: ChangeNow_io
I was on the Trezor subreddit and commented about this same topic and they replied.
This seems to be more of a scam now. can't understand why an instant exchange will be taking hours. Why then is it instant.
Ok Michael pero te respondieron y resolvieron algo?? Por que el tema es que resuelvan
Hi my swop is feeling [ChangeNOW] Re: 202265A37203AB8845E0F7B6DC703955D60AB3830C6BA735684AD7A69C1B8048 plase send my coins
changenow send my coins
Hi plaese send my coins send 11.2.2021 202265A37203AB8845E0F7B6DC703955D60AB3830C6BA735684AD7A69C1B8048
Coins
Hi, I bought some Cardano currency. The transaction was successful, but it has not entered my wallet yet. Please help me.
This is my wallet address: TC6JEKkwryiRxNxzjCpNW5uMXd3QUxPghy
And this is my transaction ID: f8697f92d02aa2de64723f9e0d47d0de7ac450dff8693db9af5f29f1f397d536
I have been waiting for a support response for 3 days! I asked for help in 4 different ways (3 letters to 3 different support mails and left a request online) and I haven't received an answer to one of the requests yet!
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