ChangeNOW doesn’t require any registration. We are a non-custodial platform that does not rely on mandatory accounts.
An exception to this rule is our Premium Lounge. It is an optional feature that allows you to sign up for a premium account. Once your account is verified, you will be able to enjoy various perks and benefits, including the ability to monitor your exchange history.
ChangeNOW uses an automated risk management system to check all transactions and stop ones that are deemed suspicious. Each case is considered individually.
According to European AML directives, KYC regulations and platform requirements, if your exchange is stopped for verification, we will ask you to provide certain documents.
Please check the article on KYC for more information.
Note that you have the option to refuse to participate in the KYC process, in which case you will receive a refund to the originating address.
If the information on this page does not answer your question, please don’t hesitate to contact our support team (firstname.lastname@example.org). We are available 24\7!