The exchange process speed depends on the currency network speed, especially how long it takes to confirm your deposit in the blockchain.
Most exchanges take just a few minutes to complete. If the transaction amount is large (over ~1 BTC or equivalent), the processing may take more time. Also, the quickness of the exchange process depends on the fee you indicate while sending your coins. The higher it is, the faster the exchange will take place.
Please note that it may take a while (generally within an hour) for the exchanged funds to be delivered to your wallet, depending on network speed.
If your exchange is stuck on a specific status for a long time, please refer to the appropriate article in the Issues/Troubleshooting category within this knowledge base.
If the information on this page does not answer your question, please don’t hesitate to contact our support team (email@example.com). We are available 24\7!