If your order appears to be stuck, or has failed, please refer to one of our troubleshooting articles:
- Stuck on Awaiting Payment
- Stuck on Exchanging
- Exchange failed
If none of the situations above apply, or you’re not sure what’s wrong, please do not hesitate to contact our support team.
If the information on this page does not answer your question, please don’t hesitate to contact our support team (firstname.lastname@example.org). We are available 24\7!