There are a few common reasons why your swap could possibly have failed:
- you’ve sent an incorrect amount to the deposit address (less than minimal or more than maximum)
- you’ve sent more that one deposit to the same deposit address
- you’ve sent your deposit after 24 hours after creating a swap
If you’re experiencing any issues with your swap - please let our support team know. We’ll be happy to help you!
If the information on this page does not answer your question, please don’t hesitate to contact our support team (firstname.lastname@example.org). We are available 24\7!