Once you’ve created an exchange through our website, you will be automatically redirected to your exchange’s web page.
The link will look like this: https://changenow.io/exchange/txs/e2cd9926567819.
The string of letters after txs/ is your exchange’s ID.
If you close the exchange page, the exchange process will not be affected, but you will not be able to track your progress.
If you’ve lost the link to your exchange, please check your browser history for a link that looks like the one above.
On this page, you will be able to see your transaction ID.
Also, you can see what stage your exchange is currently on.
At this stage, we are waiting for you to send your funds to the deposit address we have specified:
We will wait for your deposit for about 24 hours if you have chosen a classic-rate exchange, after which our system will not be able to recognize it. If you cannot deposit within this period, create a new exchange.
If you want to exchange funds at a fixed rate mode, the waiting time for a deposit is 20 minutes. Please be attentive and send funds immediately after creating an exchange.
Important! For some currencies, we use one deposit address for all orders and thus require a memo to be specified for your deposit transaction. This memo is displayed right under our deposit address.
If it is not specified, our system will not recognize the deposit, and the exchange will not go through.
At this stage, your deposit is taking confirmation by the network. As it is confirmed, the transaction will proceed automatically.
Please note that we cannot take this step faster since we do not control the network itself.
We are in the process of exchanging your funds. The time it takes to exchange certain coins may vary, depending on the selected pair’s networks and general market conditions.
Sending to your wallet
The exchange of coins was successful, and we are now sending your funds to the address you specified.
If the information on this page does not answer your question, please don’t hesitate to contact our support team (firstname.lastname@example.org). We are available 24\7!